Before you board
We want your holiday to run smoothly, so read on for useful information before you board.
Advice before you travel
Make sure you read this section before your holiday.
You will find out how to get up to date advice on your destination plus passport, insurance, visa and inoculation requirements.
Flight information
Details on check in times, flight times, baggage allowance, flight delays, etc
Changes to your booking
Changes are sometimes unavoidable.
Read on to find out what to do if you need to change or cancel your booking and what we will do if we need to change or cancel your booking.
Special needs guests
Our special needs helpline is available for you to organise such things as wheelchair and buggy assistance at the airport and assistance from the doctor on board.
On arrival
Be prepared, read this section so that you know what to do when you arrive.
