Terms & conditions - Island Cruises

Prices
The prices in this brochure were correct at the time of going to print. Island Cruises reserves the right to increase or decrease the prices of holidays and flight supplements throughout the season, in accordance with availability.

Booking your cruise
The booking conditions in your essential reading apply to any booking that you make with us, so you should read them carefully.

Changes to your booking
We do allow changes to be made to bookings already made, providing that these are put in writing to us at least 14 days before departure.

Flights
Check in and flight times

Your cruise
Points for you to remember

Ship and resort accommodation
Your accommodation

Travel advice
Before you travel.

Prices

Island Cruises pricing policy

The prices in this brochure were correct at the time of going to print. Island Cruises reserves the right to increase or decrease the prices of holidays and flight supplements throughout the season, in accordance with availability. We may also change the price of the flight and the Air Travel Security charge, which tour operators and airlines have to charge. Once you have booked, the cost of your flight supplement is fully guaranteed and will not be subject to any further change. The price of your travel arrangements is subject to surcharges for increases in:

Transportation costs (e.g. fuel, scheduled airfares and other airline surcharges, which Island Cruises is obliged to pay or collect)
Service fees (e.g. landing taxes and embarkation/ disembarkation fees)
Aviation insurance and security charges
Changes to exchange rates. Any benefits derived from decreases in these costs will be passed on to you

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements (excluding insurance premiums and any amendment charges) will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases, but not retained from refunds. No price increases will be made within 30 days of departure. In either case, there will be an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid, if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not, you will be entitled to accept an offer of alternative travel arrangement - or compensation if appropriate. Please refer to the terms set out in respect of major changes in paragraph 'If we change or cancel your holiday'.

Brochure validity

This brochure was published in Apr 2007 and the details and prices contained in it are valid from 12 Apr 2007 until publication of any revised edition, or you are otherwise notified by our reservations staff or travel agent. Holidays in this brochure operate from Nov 2007-Nov 2008.

Brochure prices

Prices in the brochure are in Pounds Sterling. Please check that you have the latest edition of the brochure. All prices shown are per person per stay, unless otherwise stated. Supplements and reductions are per person per night. Prices for cruise and/or Majorca accommodation are based on 2 adults sharing a room, unless the price panel states otherwise. The holiday prices are based on flights that do not carry a supplement. The flight supplements shown on p82-84 reflect the additional cost of flying from certain airports, or on certain days of the week. They should be added to or subtracted from the panel price for your holiday. Prices are accurate at the date of publication, but could have changed since then. Please contact Island Cruises Reservations on 0161 772 8600, see your local travel agent or visit the Island Cruises website islandcruises.com for the most up-to-date prices at the time of booking.

Child prices

Child prices and reductions shown in the brochure are applicable for children aged 2-12 years and subject to availability. Prices apply to the basic holiday when a child is sharing a room, cabin or apartment with 2 full-fare paying passengers. Any applicable room/cabin/flight meal/flight/reserved seating supplements plus insurance must be added in full.

Infant prices

A charge of £29 (£60 for Brazil) is made for infants not yet 2 years old on the date of their return flight.

Group booking discounts

Ever thought about a group reunion of family, friends or colleagues and benefiting from some of our great group booking discounts? Receive 1 free place for every 10 full-fare paying adults booked on the same holiday. We will also upgrade your group free of charge to the deck above. See below for details*. Offer is available on every Mediterranean and transatlantic cruise holiday featured in this brochure.

Free places can be claimed against current offer prices
If your group books a range of cabin types, the free place is allocated to the lowest priced cabin booked by your group
Free places are calculated on the number of passengers finally travelling
All members of the group must travel on the same date, for the same duration and to the same accommodation (arrangements can sometimes be made for very large groups to travel from different airports)
2 children travelling on reduced price holidays are the equivalent of 1 full-fare paying adult. 3rd or 4th adults travelling in the same cabin count as half a full-fare paying adult each
A deposit of £130 (£180 for Brazil) per person is payable against all free places. This will be credited against the final balance
Free places do not include insurance, in-flight refreshments, optional room and meal supplements
The number of free group places is limited and not available in conjunction with any other offer or promotion
Group offers are subject to availability and may be withdrawn at any time
Group booking offers are constantly being updated, so please call our Groups' Department for the most up-to-date offers on 0161 772 8611

* Free cabin upgrade is subject to availability and applies to the equivalent cabin type on the deck above, e.g. bookings on Aqua deck will be upgraded to Bronze deck. The offer does not include Premier and Balcony cabins, Deluxe cabins or Suites.

Payment

You must pay a deposit of £130 (£180 for Brazil) per person when you book (excluding infants, not yet 2 years old on the date of their return flight). You must pay the rest of your holiday price at least 8 weeks before the date of departure. Cheques require 5 working days to clear. Cheques that will not clear at least 8 weeks before departure cannot be accepted. If you fail to pay in full by 8 weeks before departure, your holiday will be cancelled and you will lose your deposit. You can book within 8 weeks of departure, but payment will have to be made in full by debit or credit card. Tickets will not be issued until your holiday has been paid for in full.

Exchange rates

The following exchange rates have been used for calculating VAT and known costs for prices in this brochure. The FTO base date was Monday 5 Mar 2007 with exchange rates as published in the Financial Times under the section 'FT Guide to World Currencies' on Friday 2 Mar 2007. All prices include VAT on all holidays to EC countries.
Country (currency) rate to the £: Brazil (Real) 4.1141, Euro 1.4761, USA (Dollar) 1.9443.

Your financial security

The air holidays in this brochure are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5726. For holidays and travel arrangements which do not include travel by air, we have arranged a bond with the Federation of Tour Operators Trust Fund Ltd. In the unlikely event of our insolvency, the CAA or FTO will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 0230 and a bond held by The Federation of Tour Operators.

Aviation insurance and security charge

Included in our prices is a charge representing the extra aircraft insurance and security costs, which have been imposed on airlines and tour operators, to the basic price of your holiday. This charge may change between the date of publication and the time of travel. Since the costs are beyond our control, we reserve the right to increase the amount of this change at any time. We will of course inform you of any such change. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please check with your travel agent or call 0161 772 8600 for the latest information.

Booking your cruise

General booking conditions

The booking conditions in your essential reading apply to any booking that you make with us, so you should read them carefully. They include some exclusions and limitations of liability. If any part of these Booking Conditions is found to be invalid or not enforceable, then the remainder of these Booking Conditions will not be affected and will remain valid and enforceable. This agreement shall be governed by and construed in accordance with English Law and each party agrees to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under this agreement. These Booking Conditions do not apply to late holidays that do not appear in the brochure.

Brochure accuracy

Island Cruises goes to great lengths to ensure that the content of its brochure is accurate in every way. However, circumstances can change after publication. For example, all the facilities in a resort might not be fully functional in early or late season. Cruise ship facilities may be unavailable due to maintenance work. Sometimes a hotel may change its meal system from waiter service to buffet service, or back again. A pool may be closed for maintenance, or air-conditioning may only be available at certain times of the day and/or year. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. The tourist office for your chosen destination can provide details of such events and other information.

Rest assured, we will do our utmost to ensure the holiday you booked is the holiday you receive, but changes in circumstances, such as those outlined above, are beyond our control. If we become aware of any changes to the current brochure that may affect your holiday, your travel agent or Island Cruises Reservations Team can advise you at the time of booking. If you have already booked, we will advise you of any change in circumstances, which would affect your holiday as soon as reasonably possible prior to departure.

What's included in your Island Cruises holiday

Your basic holiday cost includes the following:

Return flights from the UK to your overseas airport
Transfers between the resort airport, your accommodation where applicable and cruise ship. Transfers will usually be by coach. However, if as part of your holiday arrangements, a hire car is to be collected at the airport, our representative will show you to the car hire office, but no transfer arrangements will normally be provided for any members of your party
Accommodation and meals as confirmed on your invoice
Baggage allowance of 15 or 20kg as confirmed on your ticket
Aviation insurance and security charge
All obligatory airport taxes
Air passenger duty
The services of an Island Cruises or First Choice Representative at UK airport, on board the cruise ship and in resort
All obligatory hotel service charges and taxes
Basic gratuities for shipboard staff and crew
VAT on all holidays to EC countries
Port taxes

What's not included in your Island Cruises holiday

Your basic holiday cost does not include the following:

In-flight refreshments (excluding holidays to Brazil, customers booking premium upgrades and flights with airlines other than First Choice Airways)
Flight supplements as shown on the flight pages
Excursions and other personal expenditure
Fuel levy if applicable
Holiday insurance
Any applicable supplements for cabin upgrades, rooms and apartments and meals
Any additional luggage over and above your ticketed allowance and carriage of any sporting equipment
Charges that hotels or apartments may make for certain facilities, cots, minibus services, sun beds, sauna, tennis courts and equipment, etc
Deposits requested on arrival by some apartment/villa owners
An administration fee of £15 per person will be charged for holidays booked within 17 days of departure. Tickets may be delivered to your home or be available for collection at your departure airport
Overseas arrival/departure taxes which are imposed by the country you are visiting and that are payable locally in cash
Cost of visas or inoculations, where necessary. Please refer to the section entitled 'Travel Advice' for further details
Special transfers to the ship (including taxis, wheelchair assistance, etc)
Special medication while on holiday (oxygen, dialysis, etc)
Provision of special medical equipment (including lifting/moving)
Please call the Island Cruises Special Needs Helpline
on 0161 772 8600

How to book your holiday

Complete and sign our, or the travel agent's, booking form and pay a deposit of £130 per person (£180 for Brazil). The person who signs the form is called the 'Lead Name'. He/she must have the authority to do so on behalf of all the other travellers in the group. When the Lead Name signs the form, he/she confirms that the people named on it accept the booking conditions. The Lead Name is responsible for the full cost of the holiday, including insurance premiums and cancellation or amendment charges. We will send all documents and other information to the Lead Name, who must inform other members of the party.

Booking directly with Island Cruises

If you book directly with us and choose to pay by credit card, there will be a 2% fee added to your booking. We will send you a confirmation invoice within 7 days. All bookings are subject to these conditions.

Booking through a travel agent

If you book your holiday through a travel agent, we will contact you via them. Money, which you pay to the travel agent, will be held by them on our behalf until your holiday is confirmed. The travel agent must give you a receipt or confirmation invoice when you pay. We will also send you a confirmation invoice within seven days of your booking being made.

Confirmation

Our contract with you is made when you, or your travel agent, confirm your booking. If we accept it, we will reserve your holiday and send you a confirmation invoice. Please check the holiday on the invoice is the one that you wanted. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. If you book within 7 days of your departure date or if there is not enough time to send you a written confirmation, a contract between us will exist when we, or your travel agent, confirm your booking. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

Pre-booking your cabin number

You can pre-book your cabin up until two weeks prior to departure. Just follow these simple steps:

Choose your itinerary and book it as normal through your travel agent or through Island Cruises
Once the booking is made, either you or your travel agent can request your cabin number by telephoning Island Cruises Reservations:
For bookings of up to 9 passengers, call 0161 772 8600
For group bookings of 10 passengers and more, call 0161 772 8611
We will confirm your cabin number to you over the phone, and add a £30 cabin booking fee to your invoice. If you have already received an invoice from Island Cruises, a new invoice will be dispatched to confirm your cabin number

Please note that all cabin reservations are offered subject to availability. Occasionally, cabins may become inoperative due to circumstances beyond our control, even sometimes very close to your sailing date. If this is the case, we will have to change your cabin number. If we do so, you will be allocated the nearest available cabin within your deck and your reservation fee of £30 will be refunded.

Minimum age

Unaccompanied passengers under the age of 18 years need a letter of consent from a parent or legal guardian. The minimum age of unaccompanied travel is 16 years on the day of departure.

Pregnancy

If you will be more than 28 weeks pregnant by the time you join the ship, please let us know.

Special needs guests

Please phone our Island Cruises Special Needs Helpline on 0161 772 8600 to arrange the following:

Booking wheelchairs and buggy assistance at the airports. The assistance at the arrival airport is only to the luggage belt where you need to collect your luggage and make your own way through to our representatives in the terminal
If you are not able to get onto the coach transfer, you must pre-book a specially adapted taxi, which will incur a charge
Any medical conditions advised at the time of booking will be checked with the doctor on board for authorisation to travel
If self-medicating or requiring assistance from the doctor on board, this needs to be cleared with the Special Needs Team before making the booking
Requests for dialysis and oxygen must go through the Special Needs Helpline and be authorised by the Captain and doctor on board, before the booking is made with Island Cruises Reservations Team. If we have not been notified of any of the above requirements prior to boarding the vessel you could be refused sailing.

Island Cruises' responsibility

We accept responsibility for the proper performance of our obligations under this contract. We will perform such obligations with reasonable skill and care. We are not responsible for any failure that is:

Attributable to you or a member of your party
Attributable to a third party unconnected with the provision of services to you, and is unforeseeable or unavoidable
Due to Force Majeure, i.e. unusual or unforeseeable circumstances beyond our control, resulting in events that we could not have avoided even if we had taken every possible care. Such circumstances include (but are not limited to) war, threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions.

Additional help

If you or one or your party suffers any personal injury, illness or death during the holiday through no fault of your own, we will, at our discretion give you general and/or financial assistance. We may do this even though the damage may not be the result of a holiday service provided by us. We will only give you this assistance if you request it within 90 days of the event happening. The financial assistance is limited to £5,000 per booking. If your claim is successful or if you are insured for these costs, then you must repay the amount of any financial assistance we have given you as soon as you recover it.

Limitations of liability

Our liability to you for any loss or damage, which you may suffer is limited to three times the price of your holiday. This excludes personal injury resulting from the non-performance or improper performance of the services involved in the holiday, and is subject to the limitation of liability described below. Health and safety standards applicable to the services provided by us under this contract should meet the local standards applicable to your holiday destination. However you should be aware that these vary widely across the programme and may well not match those standards we enjoy in the UK. Any compensation payable by Island Cruises shall be limited in accordance with the lowest limit allowed under applicable International Conventions governing the services, or the amount you can recover from them under the laws of the UK or the country in which they operate. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions, and the provisions of the International Conventions, generally limit the liability of transport operators.

Data protection

To ensure that your holiday runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information held by your travel agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a small charge for providing this.
We may use this information to contact you with details of other products and services offered by other First Choice Group companies, or by its trading partners. If you do not want this service, please write to First Choice, PO Box 103, Northampton NN3 6AZ.

Termination and compensation

You must accept responsibility for the proper conduct of yourself and any members of your party while on your holiday or on the flight. In cases of serious misconduct Island Cruises and the carrier reserve the right to terminate your holiday or that of any member of your party. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party deliberately or negligently causes any damage to any aircraft, accommodation, property or person or causes any delay to or diversion of any means of transportation, you agree to compensate Island Cruises or the carrier for any loss suffered by us, including legal costs, arising from such damage, delay or diversion. For those who participate in the organised sports and water sports activities in All-inclusive hotels, it should be understood that participation is at the individuals' own risk and that supervisors' instructions must be adhered to with regards to the participation and use of equipment. Nevertheless we still remain liable for our accommodation owners' or suppliers' negligence.

Changes to your booking

If you make changes to your booking

We do allow changes to be made to bookings already made, providing that these are put in writing to us at least 14 days before departure. The Lead Name must sign the letter. With the exception of name changes, you may not make changes to your booking within 14 days of departure. You may however cancel your booking within this period subject to the payment of cancellation charges as outlined within our cancellation policy. At all other times, you may make changes to your holiday subject to the payment of the appropriate amendment fee(s). The amendment fee(s) vary based on the type of amendment requested and the number of days prior to travel at which we receive your change request.
Where you make a change to your booking that is subject to the payment of an amendment or administration charge, this charge must be paid in full at the time the amendment is first made. Amendment, administration and credit card surcharges will not usually be refunded should you subsequently cancel your booking. Where you change your flight operation, accommodation, holiday date or duration within 56 days of departure, you will need to calculate the total cancellation fee. This is the more expensive of either the current selling price of your new holiday or the original cost of the holiday that you previously booked. The table below shows what percentage of the cancellation fee should be taken in order to calculate the amendment fee that will be charged. This fee should then be added to the total cost of your new holiday to find out the total amount payable.
Where you request a change to any additional third party products or services booked to compliment your holiday, they will incur an amendment charge equal to any unrecoverable financial commitment made to the product or service provider by Island Cruises on your behalf. The third party will usually have their own terms and conditions related to the product or service provided to which you should also refer. Where you make multiple changes to any combination of either your travel date, your holiday duration, the property at which you will be staying or your flight arrangements within a single transaction, Island Cruises will usually only charge a single set of amendment fees per person and not a cumulative charge per change. Charges for all other amendments, for example to change a passenger's details, will usually be charged cumulatively per change.
If people drop out of your party, we will recalculate the cost of the holiday for the remaining travellers. If fewer adults share the accommodation, you may have to pay the extra room charges shown in the brochure. Within 56 days of departure, we will calculate prices for revised bookings at the more expensive of either the rates in force when you make the change or the ones that applied when you made the original booking. Outside of 56 days, you will be charged the same cost as at the time of the original booking but with the addition of any under occupancy supplements. We cannot guarantee a Twin room for the remaining customer from a party of two. One person who occupies a Twin room will probably have to pay a significant extra charge.
If you want to make changes while you are away on holiday, for example, to upgrade your accommodation, we will try to help. These changes are subject to availability and must be paid for locally.
Please note, most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket as full cost.

If you cancel

To cancel the entire holiday, the Lead Name must write to your travel agent or to our Administration Department if you booked directly with us, by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches.
If you have to cancel for a reason covered by, you should be able to recover your cancellation charges. The charges are listed in the table below. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only.

Time before departure when cancellation instruction is received by us	*Cancellation charge as a % of total holiday cost (excluding any insurance premiums and any amendment fees already paid to us)
57 days or more	Loss of deposit
56-29 days	50% or deposit if greater
28-22 days	70% or deposit if greater
21-15 days	80% or deposit if greater
14-4 days	90% or deposit if greater
3 days or less	100%

* Airlines sometimes apply cancellation charges. We will provide details of this after we receive your cancellation instruction.

Days to departure	Up to 57	From 56-29	From 28-22	From 21-15	From 14-4	From 3-0
Amendments to travel party
Name correction (Title, Initials, Name, Age)	Free of charge		£20 per booking where previously ticketed, otherwise free of charge
Replacement of existing name	£20 per person		£30 per person
Cancel passenger (part cancellation)	Loss of Deposit	Canx (50%)	Canx (70%)	Canx (80%)	Canx (90%)	Canx (100%)
Amendments to holiday
To cancel holiday	Loss of Deposit	Canx (50%)	Canx (70%)	Canx (80%)
To change holiday date	£20 per person
To change holiday duration		£40 per person	£50 per person
To change holiday accommodation (excl. room type with same accom)
To change flight time or class of travel (same date, duration and route)
Cancel or downgrade holiday options and extras (no charge for addition and upgrades where available)
Room type (within the same accom)	£20 per booking		£30 per booking		Canx (90%)	Canx (100%)
Board basis
FCA in-flight meals and group seating	Free of charge		£20 per booking where previously ticketed, otherwise free of charge
Other optional extras (including pre-bookable excursions)	£20 per booking		£30 per booking

If we change or cancel your holiday

We may have to make changes to your holiday, or cancel it after we have accepted your booking. Most changes are minor and we will always tell you or your travel agent, as soon as possible before your departure. Occasionally we may need to make a Major Change. If we do, you must let us know as soon as possible if you wish to accept the change or cancel the holiday with a full refund. If we cancel your holiday before it starts, and it is not your fault, of if you cancel because of a Major Change, you have the following options:

Accept our offer of a replacement holiday of lower quality (if available) and we will refund the difference in the cost;
Accept our offer of a replacement holiday of equivalent or higher quality (if available);
Ask us for a refund of the money you have paid.

If you accept a Major Change, or if we have had to cancel your holiday and you choose options 1 or 2 above, we will as a minimum, compensate you according to Scale A below, in addition to any refund. If you choose the option 3, we will, as a minimum, compensate you according to Scale B.

A Major Change includes, but is not limited to:

A change to your UK departure airport. However, a change between the London airports of Gatwick, Heathrow, Stansted and London City and Luton is not classified as a Major Change
A change of accommodation to one with an officially lower rating
A change of more than 12 hours to your scheduled time of departure or return
A significant increase in the price of your holiday

We will not pay compensation when the change or cancellation is due to Force Majeure or because the number of persons who have booked is less than that required for the package. Force Majeure means unusual and unforeseeable circumstances beyond our control or the control of our suppliers, resulting in events that could not have been avoided even if all reasonable care had been taken. Such circumstances include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions.

Period before departure date that notification is given by us	Minimum compensation per full fare-paying passenger
	Scale A	Scale B
0-7 days	£50	£25
8-14 days	£40	£20
15-28 days	£30	£15
29-42 days	£20	£10
43-56 days	£10	£5
More than 56 days	£0	£0

If you have paid reduced rates for children, we will pay credit or compensation on a pro-rata basis of the adult rate. Children travelling on Free Child Places and infants are not entitled to compensation. In the event that you are unable to board your flight due to a problem within our control (you are 'denied boarding') we will provide welfare as appropriate for the period of any delay. If any similar alternative flight offered is not acceptable, you have a right to reimbursement of the cost of any flight (you should note that this is not a right to reimbursement of the full holiday cost unless the above paragraph in relation to cancellation applies). You will also be entitled to compensation according to the length of your flight on scales laid down by the European Commission, details of which are available on request.

Minimum numbers

For all holidays in this brochure a minimum number of people need to book to enable the holiday to take place. If this number is not achieved and we have to cancel your holiday we will tell you immediately, at least six weeks before departure. We will refund the full cost of your holiday and the insurance premium, unless you obtained cover with another company. If we cancel for this reason, you are entitled to the options detailed in the section 'If we change or cancel your holiday', but you are not entitled to compensation in these circumstances.

Termination and compensation

You and your party must behave reasonably while on holiday. We reserve the right, at our reasonable discretion, to terminate the holidays of people who indulge in serious misconduct. If we do so, we will have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently damages any accommodation, property or person, or causes delay to or diversion of any flight or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs. Guests who participate in organised sports and water-sports activities in all hotels do so at their own risk. They must follow the supervisors' instructions.

If you have a complaint

If you have a complaint, you must tell your Island Cruises' representative, the accommodation management or the airline staff immediately. If we can't resolve the problem for you during your holiday, you must write within 35 days of your return from holiday to our Customer Services Department at Island Cruises, Diamond House, Peel Cross Road, Salford, Manchester M5 4DT. Customer Services Telephone: 0161 772 8602 If you do not tell us about your complaint, our ability to investigate it could be seriously hampered, so unless there is a valid reason why you didn't tell us about your complaint, we will not deal with it, although you can of course pursue your claim elsewhere.
The Passenger Shipping Association offers a complaints and reconciliation scheme to UK residents. For more information, please contact the Passenger Shipping Association on 0207 436 2449 or www.the-psa.co.uk
Please see the flight section for changes to your booking relating to flights.

Flights

Check in and flight times

These are local times based on the 24-hour system. They are for guidance only and may change, especially with regard to the individual country's daylight saving time policy. Your invoice will show the proposed flight details, and your flight tickets will show the actual details. Please check your flight details when you receive your tickets. Check in at least 2 hours before departure (90 minutes for passengers who have reserved seats - see the paragraph below). Your initials and the spelling of your name must be identical on your ticket and in your passport.

Flight supplements

The holiday prices in the accommodation price panels are based on flights that do not carry a supplement. The flight supplements shown on p82-84 reflect the additional cost of flying from certain airports, or on certain days of the week. They should be added to or subtracted from the panel price for your holiday.

Baggage allowance

This is normally 20kg (44lbs) for each person, but may vary depending on the airline. Customers on a saver holiday may have a reduced baggage allowance of 15kg. An additional 5kg can be purchased from £10 per person at the time of booking. Check your tickets for details. Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32kg will not be accepted by the airline. A passenger can take on the aircraft one small piece of hand luggage weighing less than 5kg (11lbs), with a maximum size of 45x35x20cm. Infants under the age of 2 years on the date of their return flight have no baggage allowance. We strongly advise you to check with your airline for confirmed baggage allowances as these may be subject to change.

Hold baggage

Your airline has no liability for loss or damage to valuable or fragile items packed in hold baggage however caused. You must not include in checked baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

Charges for excess baggage and sports equipment

First Choice Airways passengers can pre-book golf clubs from £15 return per set at the time of booking. If you do not pre-book your golf clubs, you can make the necessary arrangements when checking in at the airport, but additional charges will apply. Carriage of all excess luggage and sports equipment is subject to a charge and capacity on the day of departure.

Lost or damaged baggage

Under the Montreal Convention, if you do not notify us of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we will have no liability to you.

Name changes for charter flights

Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket at full cost.

Infants

A charge of £29 (£60 for Brazil) is made for infants under 2 years of age on the date of their return flight. Infants under 2 years will not be entitled to an in-flight meal. Infants under 6 months must sit on an adult's lap and wear an infant lap-strap. Infants under 2 years must sit on the adult's lap secured by an extension seat belt provided by the airline. If an additional seat has been purchased for an infant, a car seat can be used. Some child car seats can be used on British-registered airlines for children aged from 6 months to 3 years. The child will need his/her own aircraft seat and will be charged the appropriate child price in our flights programme. The carriage of car seats is at the discretion of the airline. These regulations may differ when travelling with a non-British registered airline. Call Reservations on 0161 772 8600 for information on approved car seats. Please note: The minimum age for infants on all flights is 2 weeks of age on the date of departure.

Flight delays

We believe it is our responsibility to look after you if your outbound or return charter flight is delayed for reasons other than Force Majeure (see the definition in the section 'Booking your cruise, Island Cruises' responsibility'). We will keep you informed, and we will provide light refreshments for a delay of between 2 and 4 hours, depending on airport facilities. If the delay is between 4 and 8 hours we will provide a meal, or vouchers for a meal. For a delay of between 8 and 12 hours, we will provide overnight accommodation, if this is necessary and possible. In the event that any flight delay exceeds 5 hours, you are entitled to cancel your flight and receive reimbursement of the cost of the flight element only (you should note that this is not a right to reimbursement of the full holiday cost unless the 'If we change or cancel your holiday' section, in relation to cancellation, applies). Arrangements for meals and drinks on All-inclusive holidays apply only to your hotel.

Flight delay insurance

Our travel insurance policy includes compensation for major delays. You can buy this insurance when you book your holiday. The benefits payable are in addition to the flight delay refreshment and accommodation policy described above. If you do not take out Island Cruises' insurance, you should check that your chosen policy offers equivalent cover. You must send travel delay claims to your insurance company. You can obtain details of the flight delay from the airline.

Pregnancy

If you are pregnant you should check with your doctor that it is safe for you to travel. If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating that you are fit to fly. If you are more than 34 weeks pregnant at the time of your return flight, they will refuse to carry you. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

Deep vein thrombosis

Travel involving prolonged immobility can cause deep vein thrombosis (DVT). This occurs when a blood clot forms, usually in the lower leg. It is a serious medical condition, and needs treatment with blood thinning drugs or anticoagulants to prevent clots breaking off from the DVT and travelling to the lungs, causing significant illness and, on rare occasions, death. The risk of deep vein thrombosis occurring while travelling by air is extremely low. However, you can take precautions to further reduce the risk.
Who is most at risk from DVT? People with a history of thrombosis, women taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese, some patients with congestive heart failure and people with malignant disease. Dehydration may exacerbate the problem.
What can I do to reduce the risk? Exercise your feet and legs from time to time, or walk around if that is possible. Elastic stockings may be helpful. Drink plenty of non-alcoholic liquids to prevent dehydration. See your doctor if you believe you might be particularly prone to DVT.

Medical conditions

If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must be cleared for travel by the airline and may require a Fitness to Fly Certificate from your GP. All requests for medical clearance must be submitted to First Choice Airways at least 4 working days before the date of departure. Please note: Conditions which require medical clearance include respiratory, coronary or infectious illness.

Disorderly behaviour

The Captain has authority over the aircraft and passengers at all times when they are boarding or on board. He/she may prevent you from travelling if you are considered unfit to do so, or if you pose a danger to the aircraft or passengers. The Captain will exercise this right if, for example, you are found to be drunk before or after boarding, if you smoke on board or use threatening, abusive or insulting words or behaviour. In those circumstances, we or the airline, at our reasonable discretion, may terminate your holiday, and we will not be responsible for completing your holiday arrangements. Island Cruises and the airline will also not be liable for any refund, compensation or other costs you may have to pay. We may also seek compensation from you for any losses caused by your behaviour (e.g. the cost of diverting an aircraft). Disruption on board an aircraft is a criminal offence, and you may be prosecuted.

Alcohol on board

You are not allowed to drink your own alcohol on a flight, whether you bought it on board, on holiday or in the UK.

Non-smoking flights

There is a non-smoking policy on all of our flights.
Airline codes
Airline codes relate to the following airlines:
AEA - Air Europa, BA - British Airways, FCA - First Choice Airways, FUA - Futura, IWD - Iberwold, LTE - LTE International, TCX - Thomas Cook Airlines. Some flights may be operated on behalf of First Choice Airways by Skyservice Airlines.

Flight pre-bookables

General enquiries: For all general enquiries, pre-bookable services, dietary and medical requirements with First Choice Airways, please contact 08716 640 144 at least 4 days prior to departure.
Meals on board: A 3-course meal can be pre-booked from £12 per adult and from £9 per child (aged 2-12) per round trip. There will be a full range of reasonably priced drinks and snacks available for purchase during the flight. However, no sandwiches will be available. The cost of the meal will automatically be added to your invoice unless you request at time of booking that it is removed. For group bookings it will not be possible for individual group members to pre-book the meal, all members of the group must either pre-book or decline the meal. Customers booking within 4 days of departure will not have the option to deselect their meal. Customers booking the following will continue to receive a meal as part of their package:

Premium service upgrades
Holidays flying with airlines other than First Choice Airways Alternative meal options: Please tell us when you book if you require a vegetarian, kosher, gluten free or diabetic meal. These are on a request basis only and are not guaranteed. There is a £20 round-trip charge for kosher meals.

Pre-bookable children's food: These meals are especially suitable for children and cost from £2 per child round trip. Pre-bookable Champagne: For a special treat you can now pre-book a full and half bottle of Champagne to enjoy during the flight. A full bottle costs £20 and a half bottle costs £10.50.
Day before check in: At Gatwick, Birmingham and Manchester airports, you can save time by checking in between 12:00-22:00 hours on the day before you travel. Ideal for families, this means less time spent at the airport on the day you fly. To comply with the Department of Transport security requirements, all members of your party must present themselves at check-in. They will need to take the letter of confirmation from us, everybody's tickets and passports, plus all baggage. The only exception to this is for families with children under 12 years, where all members of the party have the same surname. In these cases, parents may check in on behalf of their children. Our agents will issue a letter outlining arrangements for your departure the next day. The fee for booking this service costs from £5 per person. Sitting together: If you reserve your seats you can ensure that you sit with your friends and family during the flight, and you can check in only 90 minutes before departure, instead of 2 hours. Group seats cost from £12 return per adult and from £7 return per child. You can request it when you book your holiday, or up to 7 days before departure. Please note that:

'Sitting together' is available with First Choice Airways, British Airways, Air Europa, Futura and Thomas Cook Airlines, although it cannot be guaranteed;
We give you your seat numbers when you check in;
We try to accommodate your party on one side of the aisle, although we cannot guarantee this;
We will refund your fees if we cannot supply 'sitting together'. However, as we cannot guarantee group seating, this is the limit of our liability to you;
'Sitting together' is only applicable to those customers whom have the same booking reference - we cannot cross-reference multiple bookings.

Extra legroom and emergency exit seats: You can reserve extra legroom seats for £30 return per person. Some extra legroom seats are adjacent to the emergency exits. It is a Civil Aviation Authority requirement that customers aged 14 years and over occupy these seats. For safety reasons, these are only available to passengers who are able bodied and of suitable size. Extension seat belts cannot be provided on emergency exit rows. You must have no medical conditions and, in the opinion of the cabin crew or check-in staff, have the strength and full mobility to open the emergency exit door. Only a limited number of extra legroom seats are available, which can be booked at least 4 days prior to departure. You can book extra legroom through your travel agent or reservation advisor, unless you are booking within two months of departure, in which case please call First Choice Airways on 08716 640 144. Pre-bookable wheelchairs: We try to ensure that wheelchair passengers will be first to embark and last to disembark. Our premium service: Upgrade to our premium service from just £19 per person and enjoy a more comfortable seat with extra legroom. In addition to the award-winning service offered by our specially trained cabin crew, you can enjoy a complimentary 3-course meal, a complimentary drink from the bar both pre take-off and in-flight, and reserved seating.
To book an upgrade, please see the flight pages, which indicate the applicable premium flight code. Please ensure you quote the correct flight code when booking your holiday. Priority service for premium passenger services are subject to availability on day. Please note we will endeavour to seat your party together but due to seat configurations and/or size of party this cannot be guaranteed. Please note that the premium service upgrade is in addition to the standard low, mid or high supplement.
Oxygen requests: Please contact the relevant airline for further details on this service.

Specific to scheduled flights

Seat allocation: As most airlines allocate seats on a first come, first served basis, we advise that you check in as early as possible, at least three hours before your scheduled departure. There are some instances where check-in may not open this early. However we must always recommend that you arrive earlier rather than later. Scheduled airline seat requests must be booked directly with the airline within 2-3 weeks of departure. Only seat requests on medical grounds may be booked directly with Island Cruises. Please note that seat requests cannot be guaranteed by the airline and are subject to availability.
Change of aircraft type/carrier: Airline schedules may vary, sometimes at short notice and an unexpected change of aircraft type may become necessary. We will do our best to inform you of any changes before departure and all planned plane changes will be indicated on your tickets. Actual flight numbers are not known at the time of brochure publication and we reserve the right to substitute alternative carriers and/or aircraft types if necessary.
Stops en route: Due to distances involved, many flights stop en route for technical reasons, e.g. refuelling. As scheduled airlines often change routes and fuel stops, we cannot always notify you in advance. It may also be necessary on some routes that you will change aircraft and sometimes airlines, at one of the stops. Delays: Delays for whatever reason are the responsibility of the airline and subject to their conditions of contract. Where a delay results in lost holiday time, no refunds are given. Similarly airlines do not always offer compensation for flight delays or cancelled services.
If industrial strike action occurs, airlines will try and re-protect you, although this cannot be guaranteed. If this instant arises and your flights are part of a package booked by us, we will re-confirm you with alternative airline/s at minimal disruption. In extreme circumstances we may have difficulty re-protecting your holiday and flights may not be the most desirable routing, but the only option we can offer at short notice. Name changes: Name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly. These changes will be passed on to you in addition to any other amendment fees. Once airline tickets have been issued, any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.

Your journey from airport to ship or resort

On arrival at your destination airport you will be met by one of our representatives and shown to the coach to take you to your chosen resort or cruise ship. Please refer to the information on the resort pages for the approximate transfer times and other details. These do not, however, allow for any delays, which may be caused by waiting for other incoming flights or local traffic conditions, etc. Cruise customers are generally able to board their ship immediately on arrival at the port. In some cases, access by coach to accommodation is restricted and holidaymakers may not be able to be transferred directly to the main entrance. If a hire car is to be provided as part of your holiday arrangements, and this is to be collected at the airport, our representative will show you to the car hire office to collect your car. If you have hired a car, no transfer arrangements will normally be provided for any members of your party. We are under no obligation to transfer windsurfers, bicycles, surfboards or other unconventional luggage to your accommodation. Please make your own arrangements for this or call our Reservations Department at least two weeks before departure to establish whether the particular item can be accepted on the transfer coach.

Air travel conditions of carriage and International Conventions

You must comply with the conditions of carriage applied by land, sea and air carriers. The provisions of the Warsaw Convention 1929 (as amended) concerning the carriage of passengers and their luggage by air, and the airlines' conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your holiday, and of the Warsaw Convention, if you request them. In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'Community List' which contains details of air carriers that are subject to an operating ban within the EU Community. The Community List is available for inspection at www.air-ban.europa.eu

Montreal Convention

Air carrier liability for passengers and their baggage: This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately £13,000. Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300.
Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800. Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration, at the latest, at check-in and by paying a supplementary fee.
Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulations (EC) No. 889/2002) and national legislation of the Member States.

Your cruise

Points for you to remember

You will not be allowed to take alcohol on the ship for consumption during the cruise. Animals will not be permitted. The Master of the ship has absolute authority over the ship and the passengers when boarding, disembarking and during passengers' stay on board and has a right to exercise this authority at any time, but particularly where a passenger is likely to endanger health, discipline or safety. If the Master of the ship considers that your behaviour is likely to endanger health, discipline or safety, he/she has the right to remove you from the ship. We will have no responsibility for returning you to the UK or accommodating you in these circumstances. It is important to note that you must arrive on board the vessel by the times stated by us or the Master or, if no time is fixed, within enough time to complete any departure procedures. We have no liability to you should you miss these times and/or are not allowed to board the ship. In some circumstances staff may be authorised to enter accommodation on board ship.

Cruise fact file

Currency: On board: Pounds Sterling
On Mediterranean and transatlantic cruises the ships operate a cashless system. Simply sign for on-board purchases, and your account will be settled at the end of the cruise. Accepted payment methods include cash (Pounds Sterling, Scottish and Northern Ireland Pounds and US Dollars), travellers' cheques or credit card (Visa, Visa Debit, Mastercard or American Express). We regret that we are unable to accept Maestro, Switch or personal cheques on board. Ashore (Mediterranean cruises): Euros except Turkey (Turkish Lira) and Croatia (Kunas). Please note that Scottish and Northern Ireland Pounds may not be accepted in Bureaux de Change on shore.
Ashore (transatlantic cruises): Euros and Brazilian Reals. Visas: At the time of going to print, full 10-year British passport holders do not need a visa for Mediterranean and transatlantic cruises. However, we do ask that you check with the Brazilian Embassy before departing on a transatlantic itinerary. Health: For transatlantic cruises please check with your doctor for recommended health precautions and inoculations. These may vary according to your proposed itinerary.
Please note there's no dentist on board our ships.
Languages spoken on board: For Mediterranean and transatlantic cruises, the main language spoken is English.
What to wear: On board: Simply bring casual summer clothes for the day and smart casual for evenings. Ashore: Comfortable shoes for walking and clothes that cover shoulders and knees for shore excursions to places of worship. Majorca and Rio de Janeiro hotels: Smart casual. Gentlemen must wear long trousers for evening meals.
Hairdryer: Island Star: Available in your cabin.
Island Escape: Available from Guest Relations for a deposit.
Voltage: Your cruise ship: 110v
Majorca properties: 220v
Rio de Janeiro properties: 110v, although some properties provide transformers to 220v if required.
Mobile phones: If you have a 'pay monthly' mobile phone with international roaming, you will be able to make and receive calls, text and access your voicemail no matter how far from land. Call rates and availability are dependent on your mobile phone network.

Shuttle buses

Where the distance is too great to walk, Island Cruises will arrange for shuttle buses to take you from the ship to the town centre or nearest pedestrian area. A small charge will be added to your on-board account if you join the shuttle bus service.

Changes to sailings and itineraries

We regret that we cannot guarantee that the Island Star and Island Escape will call at every advertised port. Itineraries may change from time to time. Island Cruises and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate for the advertised itinerary in any way or substitute another ship or port. Normally changes in the itinerary are to protect the interest and safety of our guests.

Sea travel conditions of carriage and International Conventions

Please note that land, sea and air carriers will have their own conditions of carriage with which you must comply. In the case of sea travel, the provisions of the Athens Convention 1974 relating to the carriage of passengers and their luggage by sea may apply. This Convention and the sea carriers' condition of carriage may continue to apply to you and your party throughout your stay on board the ship, and during boarding and disembarkation. This Convention presumes that your baggage has been delivered undamaged unless you give full written details to the carrier:

in the case of apparent damage, before you disembark from the ship or the baggage is re-delivered to you, or
in the case of damage which is not apparent or of loss, within 15 days of disembarkation or from the time when the baggage should have been re-delivered to you.

The Athens Convention, and the carriers' condition of carriage, may limit or exclude liability for death or personal injury, or loss of damage to luggage, and make special provisions for valuables. A copy of the conditions of carriage applicable to your holiday, and the Athens Convention referred to above, can be supplied on request.

Ship and resort accommodation

Your accommodation

In each hotel/apartment/cruise description there is a section that describes the type of room/cabin and the facilities on which the price is based.

Extra facilities

Extra facilities such as balcony, sea view, etc. carry a supplement, which is displayed in the price panels.

Twin rooms/cabins

A room/cabin that features two separate beds, each suitable for one person. There are some cabin types with a double bed, as stated on the deck plans. These cannot be made into a twin-bedded room.

Single rooms/cabins

Single rooms and double-bedded rooms with an extra bed are available in most hotels. The Island Escape has a selection of single cabins and the Island Star has a selection of cabins available with a twin for sole use supplement only. Please note that demand for single cabins/rooms always exceed availability. It should also be noted that single cabins/rooms are generally inferior in both size and location. If a single person occupies a double room, they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room heating, lighting, cleaning, etc. are the same regardless of how many people occupy that room. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four. Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel.

Extra beds

Cruise ships have a number of three- and four-berth cabins and some hotels have twin or double-bedded rooms where a third or fourth bed may be added. In the case of a triple, this saves paying the single cabin/room supplement for the third person. Four-bedded cabins/rooms are more suitable for families with young children. It should be noted that in hotels in some cases the third/fourth beds may be camp beds or divans, and the room may well end up cramped. In addition, the number of beds actually provided may be reduced, compared with the description on your invoice, to suit the size of your party. On cruise ships three- and four-berth cabins will be made up of two lower and one or two upper beds, respectively. In such circumstances, cabins with full occupancy will be cramped.

Infants

There is generally only room for one cot in each hotel room or apartment for which a small cost may be incurred locally. Infants do not qualify for in-flight catering or for meals in hotels. A limited number of cots are available on board your cruise ship. On the Island Star infants can only be booked into Deluxe cabins, Deluxe Balcony cabins and Suites. On the Island Escape infants can only be booked into Premier cabins, Deluxe cabins and Suites. If you have an infant that requires a cot, please specify this request at the time of booking, or if you prefer to bring your own travel cot, please let us know.

Adjacent rooms

We will endeavour to meet any special requests for families or friends to have cabins/rooms/apartments next door to each other if they are indicated on the booking details, but unfortunately we cannot guarantee this.

Interconnecting rooms

Interconnecting rooms are two rooms with an interior door that connects the rooms. These rooms are available at selected accommodation. When booking, the room description will contain the word CONNECTING. If you book one of these rooms the connecting door will be locked. If you require interconnecting rooms you will need to book and pay for two of these rooms. If two rooms are booked, the full adult rate is applicable for the minimum occupancy of both rooms. Child discounts therefore cannot be applied until the minimum occupancy has been reached. For example, a family of two adults and three children would pay the adult price for the two adults and the first two children, and then the discounted price for the third child.

Nights in your accommodation

Every holiday price shown in this brochure gives the number of nights your accommodation is reserved for you in your hotel/apartment or on your cruise ship. In the case of some afternoon and night flights, your room will either be available immediately on your arrival as it has been reserved from the previous day - in which case, you will be required to vacate your room between 10.00am and noon prior to your departure time. Alternatively, it will be booked until the evening of your departure, in which case there may be a short delay on your arrival before you have access to your room (does not apply to cruise ships). In this case you will be required to vacate your room during the evening prior to your departure. Similarly, those who have booked Half or Full Board, may lose a meal on arrival or departure, due to the timing of the flight. However, where this occurs in the case of night flights, the lower cost of these flights can represent a substantial saving.

Meals

Your cruise ship offers Full Board only with 24-hour dining option. Many of the hotels and apartments in this brochure offer a choice of board arrangements. Bed & Breakfast means bed and continental breakfast. Half Board means continental breakfast and evening meal. Full Board means continental breakfast, lunch and evening meal. Meals will be available at the appropriate time of the day. Sometimes a full English breakfast may also be available, but unless specifically stated otherwise in the hotel description, an extra charge will be payable locally. Guests on Half-board meal basis may use the hotels' main restaurant only. If another restaurant is used, e.g. a la carte, speciality etc, a supplement will be charged locally. Where there is a choice of meal arrangements, you should give your requirements at the time of booking and all members of your party must choose the same arrangement. If you do not choose a meal arrangement, your invoice will show only the basic arrangement. If you later ask for a change to the confirmed meal arrangement, you will have to pay an amendment charge. Please also remember that you must pay locally for meals for infants when staying in a hotel. The board arrangements on an All-inclusive holiday are explained in the All-inclusive hotel section. There will be a more detailed description of the operational procedure of a particular All-inclusive hotel provided on arrival. Not all the bars and restaurants in an accommodation may operate on an All-inclusive basis, and supplements for specific imported alcoholic drinks may be charged.

Entertainment/Activities

The content of an entertainment/activities programme featured in any particular description is that planned by the local management at the time of publication. Frequency and content of the programme may well vary. We are therefore unable to accept claims for compensation where a programme differs from that published. Accommodation management reserves the right to charge an entrance fee for certain programmes.

Swim Kids

Swim Kids is available to children aged 3 and above and operates between 1 May-31 Oct 2008*. A parent or guardian must register children at the meeting point for all activities. Children must be fit and able to take part in the activities. Courses are available at Lagotel Hotel & Apartments and Holiday Village Viva (subject to demand).

Course dates/duration	14 Jul-2 Sep	All other dates
Group lessons: 5 x 30min	£27	£22
Private 1-to-1 lesson: 1 x 30min	£12	£12

Holiday Soccer School

The Holiday Soccer School is available in 2-, 3- and 4-day courses. Each session lasts two hours and covers topics such as passing, running with the ball and scoring goals. Each day a match is played on the all-weather AstroTurf pitch. Children are taught by FA qualified coaches and there are occasional appearances from former Premiership stars. Courses are available between 1 May-31 Oct 2008*. Courses are available at Lagotel Hotel & Apartments, Holiday Village Viva and Hotel Pollensa Park (subject to demand). Prices range from £35 for a 2-day course to £60 for a 4-day course. Where transport to the pitch is available, a small fee will be incurred (payable and bookable in resort). For some accommodation, guests may be required to make their own way to the pitch.
Courses are subject to minimum and maximum numbers attending. A parent or guardian must register children at the meeting point for all activities. Children must be fit and able to take part in the activities.
* Dates may vary.

All-inclusive hotels

Dining: Some hotels offer weekly theme nights, or if you want home comforts, there are British dishes available in most hotels. Snacks can include sandwiches, pizzas and hamburgers. If you fancy a day out, many hotels offer free picnics. Drinking: The bar may charge for international spirits or branded beers. Around the pool area, drinks may be served in plastic cups for safety. To provide you with a quicker and more efficient service, hotels may limit drinks to 2 per person each time you visit the bar. Once the bar has closed for the evening, a cash bar may operate into the small hours.
Evening activities: Resident 'animation' teams are on hand at our All-inclusive properties. Games, competitions, demonstrations, cabarets and folklore shows are the sort of events organised regularly. The majority of evening shows will be performed by the animation team, although there may be local entertainers some evenings. Daytime activities: Some water sports may be subject to a charge locally. For safety reasons, some activities require supervision or may only be available with the animation team in an organised event. Unless otherwise stated, the minimum age to participate in shooting, archery and scuba-diving is 14. Hotels may operate a booking system on the more popular activities, and in some cases you may be required to pay a deposit for the hire of equipment.
Families: Family-orientated hotels can include extras such as children's playgrounds, paddling pools or securely sectioned parts of the main swimming pool. General: You may need to wear an identity bracelet or carry an ID card. The use of ID cards ensures that only those who are part of an All-inclusive package can benefit from the meals, drinks and facilities. Please note that hotels can refuse to serve alcohol to guests who, in their judgement, are intoxicated. Hotels may also confiscate identity cards or bracelets from guests who misbehave or abuse the All-inclusive basis. Local laws on the minimum age for alcohol consumption apply. Please refer to the accommodation pages to see what your All-inclusive holiday package includes.

Hotel porters

Please be aware that the vast majority of hotels featured in this brochure do not employ porters.

Solar power

Some properties now also rely on solar power to heat the water. In such cases when there is insufficient sunlight, shortages of hot water may occur.

Satellite TV

Where available, satellite TVs usually feature basic channels only and not the full range of stations available in the UK. In many cases this will mean only CNN and Eurosport will be available in English.

Extras to pay

The following hotel/apartment facilities will usually carry a small charge, unless otherwise stated: sunloungers, umbrellas, tennis, squash, crazy or mini-golf, pool tables, water sports, entry to disco/nightclubs, use of gymnasium/sauna, fans, air-conditioning, fridge hire, refundable apartment deposits and 'a la carte' meals. Please note that this is not intended to be a full list of the facilities for which charges may be made.

Vacating your cruise ship and resort accommodation

Cruise disembarkation procedures: You will receive clear disembarkation procedures on the day prior to your arrival in port. You will be asked to place your main luggage outside your cabin the evening before you disembark on arrival it will be transported to the dockside. You will be asked to vacate your cabin by 8am on the day of departure and you will also be issued with disembarkation cards which are generally colour coded or lettered/numbered according to your allotted time of departure. Until your coach transfer to your hotel or the airport is called, all of the ship's facilities are available for you to enjoy. Vacating the resort accommodation: Where you are required to vacate your hotel room by noon on the day of departure we will try to arrange, where possible, a room to be made available for changing and storing luggage. Sometimes, the hotel management may be able to allow you to keep your room, but they are entitled to charge for this if they wish.

Travel advice

Before you travel

We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you go overseas, check out the FCO website at www.fco.gov.uk/travel">www.fco.gov.uk/travel It is packed with essential travel advice and tips, and up-to-date country-specific information. In addition we will send you a FREE holiday guide with your tickets, containing useful information about passports, visas and health matters. Further information is available from:

The Foreign and Commonwealth Office Travel Advice Unit on 0845 850 2829
Your holiday adviser may also be able to tell you if there is any current advice for your chosen destination

Passports

We, or the airline may refuse travel if you do not have a valid passport, visa or entry permit. We are not obliged to help you if you are refused travel. Some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after entry to that country. The holding of a British passport does not exempt the holder from complying with these requirements. If your passport is in its final year, you are advised to check the requirements of the country of destination before you make your final travel plans. Your passport and travel documents must be intact. You may not be able to travel if they are damaged or have been tampered with. Any questions should be addressed to the consulate or embassy, or the country of destination. Your travel agent will also be able to give you advice on these matters. Alternatively please call the Passport Advice Line on 0870 521 0410. Please make a note of your passport number before you travel and keep it separate from your passport. This will help the British Consulate to supply a temporary passport at short notice if you lose the original. If you need a passport, then apply early. You do not have wait until your passport expires before you renew it. If you renew your passport before it expires, any expired period of validity rounded up to the nearest whole month (minimum one month, maximum nine months) will be added to your new passport. This period is calculated from the point at which your new passport is authorised for issue, not from the date of application. You therefore need to apply at least six weeks before your passport expires to get this benefit. For help and advice about passport applications and fees contact the Passport Advice Line on 0870 521 0410 or visit www.passport.gov.uk If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from Oct 2006 will ask you to attend an interview in order to do this.
Please note that the initials on your flight ticket must match exactly those on your passport.

Children's passports

From 5 Oct 1998 children under 16 years have been required to hold their own passport. Children already included in parents' passports are not affected by this change and can continue to travel on these passports until they reach the age of 16 years or the passport expires. If during the validity of a passport on which a child is included a new document is required, a separate passport for the child would need to be applied for. There is no facility to add a child to a passport after 5 Oct 1998.
Remember a child included on a passport issued before 5 Oct 1998 can only travel on this passport whilst they are under 16 years: children aged 16 years and over need separate passports.

Lost or stolen passports

In the UK: Report the loss or theft of your passport immediately to the police and the UK Passport Service (UKPS). You will also need to complete and sign a lost/stolen declaration form, which can be obtained from: the Passport Advice Line on 0870 521 0410, the UKPS website at www.passport.gov.uk, your local passport office, police station, selected post office branches offering the passport application Check & Send Service.
Abroad: Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 850 2829 prior to departure, or by visiting www.fco.gov.uk You will also need to fill out a lost/stolen declaration form (LS01) and submit reference details of a local police report. For more detailed information, visit www.fco.gov.uk
To minimise the risk of loss or theft, keep your passport in a safe place, separate from other documents. We also advise keeping a copy of your passport in a separate place - both at home and abroad, as this greatly speeds up the process of replacing your passport, should it be lost or stolen.
Please note that the information in this section is valid for British citizens only. Non-British citizens (including citizens of British Dependent Territories, those who hold citizenship by virtue of a connection with Gibraltar, British subjects who have a right to live in the UK, and EC and other nationals) should consult the Embassy of your destination country and the Home Office Immigration Department to check whether you need special documents for the countries you are visiting or for your return to the UK.

Health matters

General standards of hygiene and safety in other countries may differ from those in the UK. You should therefore exercise greater care, particularly with the choice of food and drink. We recommend that you drink bottled water and avoid ice in drinks, uncooked food (especially shellfish) and food from street vendors. Only buy ice cream from hotels and reputable shops. In hot climates, limit your exposure to the sun and drink lots of fluids. At the time of publication of this brochure, no compulsory vaccinations or other health precautions were required for British Citizens visiting any destination featured in this brochure. If you are not a British citizen, or require any advice on recommended health precautions for your holiday destination (and please remember that health regulations are subject to change), you should consult your doctor at least two months before your departure, for up-to-date advice. If you are less able-bodied, please check with us before you book, that the holiday you have chosen is suitable for you. Help with wheelchairs is available at most airports, but you must request it when you book. Please note that in ports where tender boats are in operation customers must be able to walk down the pontoon and into the tenders to disembark. Unfortunately crew are unable to carry passengers on to the tenders. For any special needs you may have please call our Special Needs Helpline on 0161 772 8600. Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health free leaflet Health Advice for Travellers (available on tel. 0800 555 777), your General Practitioner, a specialist travel clinic or MASTA (Medical Advisory Services for Travellers Abroad on 0906 822 400 - calls charged at 60p/min at all times.

Banned products

Please be aware that from 1 May 2004, the introduction by travellers of personal packages of meat, meat-based products, milk and dairy products into the EU is banned, with the exception of baby food and special foods (used in the context of medical treatments).

Personal safety

We recommend that you take sensible precautions with regard to your personal safety whilst visiting the cities and resorts featured in this brochure. Whilst in any area, developed or not, refrain from walking in unlit areas at night and avoid wearing or carrying items of value. If there are flag systems in use on the beaches, please do not ignore them. Please follow any other advice given by our representative or local agents. If concerned about safety in your chosen destination, we suggest you call the Foreign Office Travel Advice Unit on 0845 850 2829 before booking your holiday.

Don't be an accidental tourist, put your safety first

Part of the fun of any holiday is experiencing a different way of life. This will almost certainly expose you to different hygiene and safety standards than you are used to at home. We consider the safety and well-being of our customers as high priority and want you to have a safe and enjoyable holiday. All of the hotels and apartments we use are required to meet a minimum of local health and safety standards. These local standards may differ from UK standards which are amongst the highest in the world. We are actively working with accommodation owners to raise standards within the countries to which we operate, using leading UK health and safety experts to provide advice and recommendations as required. On arrival at your destination our local representative will give you a copy of our safety leaflet 'Don't be an Accidental Tourist!' Please take time to read through the tips and advice we give on food safety, fire safety, pool and balcony safety, children's safety and many more useful topics. Through the actions detailed above we make every effort to assure safety standards are maintained, however, it is your responsibility to take every step to ensure the safety and well-being of you and your family at all times.

'Island Cruises' means Sunshine Cruises Ltd of First Choice House,
London Road, Crawley, West Sussex RH10 2GX.
Island Cruises is a joint venture between First Choice Holidays plc
and Royal Caribbean Cruises Ltd.

The air holidays and flights in this brochure are ATOL Protected by the Civil Aviation Authority.
Our ATOL number is 572
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